Helpdesk
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Helpdesk Stages
In this video, learn how to create and configure Heldpesk stages. Also, learn how to enable Email and SMS templates to automatically send once a ticket reaches a stage. **Check out more Odoo tutorials** - [Tutorial label]: [link to youtube tutorial] (add individual tutorial links as they are relevant to do so) - [APP] playlist: [link to youtube tutorial playlist] **App documentation** - Helpdesk Stages - All Helpdesk docs **See what Odoo can do for you!** - Schedule a demo: [demo] - Start a free trial: [trial]
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1.
What happens when a stage is “Folded in Kanban”?
The stage collapses in the pipeline, and tickets in the stage are automatically Archived
The stage collapses in the pipeline, but the tickets stay open
The stage collapses in the pipeline, and tickets in that stage are automatically closed
The stage is archived, and no longer visible in the pipeline
2.
How can I share a stage across multiple Helpdesk teams without recreating it?
3.
What is required to use the SMS feature in Odoo Helpdesk?
