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Canned Responses

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In this video, learn how to used canned responses in Odoo! **App documentation** - Canned Responses: https://www.odoo.com/documentation/18.0/applications/productivity/discuss/canned_responses.html **See what Odoo can do for you!** - Schedule a demo - Start a free trial

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1. What are the two main components of a canned response?
Shortcut and Description Title and Message Shortcut and Substitution Username and Group
2. By default, who can use a canned response if no Authorized Group is specified?
Any user in the system Only the user who created it All administrators No one can use it
3. In which of the following contexts can canned responses be used?
Live Chat conversations Discuss app direct messages Chatter composer on any record All of the above