Overview

● Contact Centers since 2007 in EMEA

● Global Presence, offices in Switzerland, Egypt, Pakistan, Kenya, South Africa, Morocco, Nigeria, India, US, 190 employees

● Complete cloud contact center, either standalone or as add-on to other vendors

What do we offer

● Multi-channel (digital and voice) studio for bots, conversation flow, routing (pull/ push) , for in-and outbound multi-step conversations

● AI engines (ASR, TTS, NLU, LLM, Biometrics,..) can be

○ open-source on-prem, including LLM KB indexing

○ across use-cases (bots, agent assist, analytics)

○ across channels (voice, digital, fax,..)

● Voice elements (recording, AI) can run on-prem, even in cloud setup

● Customer identities with interaction history

● Universal multi-channel forms and prompts: pre-chat and CSAT, agent guidance, Supervisor QA, wrapup

● Integrated Voice Recording, QM, WFM

● native plugins to CRM solutions, websites and mobile apps