Company Name: Best Online Cabinet
Location: United States
Industry: Furniture
Company Size: 50
Odoo Users: 16
Hosting Type: Odoo.sh
Apps: Sale, Inventory, Manufacturing, Purchase, Accounting
Implementation Partner: Webkul
Best online cabinets is an e-commerce platform with a focus on ready-to-assemble (RTA) and custom kitchen cabinets. They also offer cabinet accessories, expert consultation services, installation services, and tools that allow customers to create their own designs. They have been in operation since 2012, serving clients across the United States.
The Challenge of Scaling Up
Like any business that strives to stir up a category, Best Online Cabinets faced some significant challenges scaling up. Most notably, having their operation spread across an array of disconnected apps brought a ton of complexity and caused inefficiencies.
For instance, they were using a combination of tools to run daily operations, including Fishbowl ERP, Slack, Monday, and Freshsales. While these work great for specific tasks, managing all of them at the same time was turning into a growing challenge.
While they used Fishbowl ERP for inventory management, it lacked accounting features, so they relied on QuickBooks for finances. Additionally, they also used tools such as Slack for internal communication, Monday.com for project management, and Freshsales for customer relationship management (CRM).
Sales quotations, customer information, shipping details, and a ton of crucial information was locked in silos across different platforms which made it difficult to keep track of everything, collaborate smoothly, and stay organized. As a result, the company experienced delays and struggled to scale operations effectively.
Consequently, Best online cabinet needed an integrated solution—a single platform where they could seamlessly manage all business functions, improve coordination, and streamline operations across departments.
The Right Partner for Growth
Following an extensive search for the right ERP solutions, BOC selected Odoo for its comprehensive capabilities and flexibility. As an integrated business management platform, Odoo provided the centralized control they needed - bringing sales, inventory, customer relationships, shipping operations, and business analytics under one unified system. This consolidation eliminated the need for multiple disconnected tools and created a streamlined workflow across the organization.
For a smooth implementation process, BOC joined hands with Webkul, a silver partner at Odoo. BOC had already worked with Webkul on a previous web development project, and with 14 years of Odoo implementation and customization experience under Webkul’s belt, the collaboration felt natural and smooth.
Strategic Impact and Future Outlook
BOC saw a substantial improvement in their daily operations post Odoo, with a significant boost in overall business efficiency. The implementation of Odoo played a key role with nearly half of all manual tasks getting automated which brought notable enhancements in inventory management, including better tracking and reporting.
"The order delivery time has improved by 80%, significantly enhancing the company’s ability to respond to customer demand. This boost in efficiency enables a quicker and more streamlined approach to fulfilling orders, ensuring faster service and greater customer satisfaction."
By centralizing essential functions into a unified platform, BOC achieved seamless coordination between departments while eliminating the complexity of managing multiple disparate systems. The consolidation of sales, inventory control, customer relationship management, eliminated inefficiencies, reduced BOC’s reliance on multiple tools, and improved operational transparency.
Another major contribution from Webkul came from the Magento - Odoo integration they built, which effectively bridged the gap between their e-commerce storefront and back-office operations. This integration streamlined order fulfillment, inventory management, and supply chain processes for BOC, allowing them to accommodate specialized business processes while maintaining the benefits of an integrated platform.
Implementing Odoo not only addressed BOC’s immediate concerns but also laid the groundwork for future growth as reported by Matt Wu, CTO at BOC. In particular, BOC has found great opportunities to scale in light of real-time insights that yield informed decision-making. As online retail continues to evolve, Best Online Cabinets now has the tech foundation needed to adapt quickly and scale seamlessly.
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